13 2dTerms of Use
We process deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major Indonesian banks, and we settle all disputes within the framework outlined below. These terms describe the conditions under which you access and use 13 2d, the rights and responsibilities of both you and us, and how we handle deposits, withdrawals, account closure, and disputes.
By creating an account on 13 2d, you agree to these terms. We enforce them consistently to protect both our users and our platform. If any term is unclear or you believe it conflicts with local law in your jurisdiction, please contact our support team before proceeding.
We at 13 2d operate only where local law permits. Our services are not available in jurisdictions where online wagering is prohibited. You are responsible for verifying that your access and use comply with your own jurisdiction's law.
Your Account on 13 2d
Account creation and eligibility
When you join 13 2d, you provide personal information — name, email, and date of birth. We use this data to verify your identity, process payments, and comply with anti-money-laundering requirements. You must be of legal age in your jurisdiction to open an account. We reserve the right to request proof of identity or address at any time.
You agree not to open multiple accounts. If we detect duplicate or fraudulent accounts, we close them and may restrict your access to 13 2d. You are responsible for the security of your password and login credentials. We do not ask for your password via email or phone — if someone claims to be from 13 2d and asks for it, report this to support immediately.
Our 13 2d account balance
Your account balance is a running total of your deposits minus withdrawals, plus any payouts from sportsbook selections, live-dealer tables, slots, or esports markets. The balance is yours to use across all our products. We do not charge account maintenance fees or hidden deductions.
Your balance is held in trust. We segregate user funds from our operational accounts and protect them against claims by our creditors. If 13 2d becomes insolvent, your balance is returned to you as a priority claim.
- Deposits
- Funds added to your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. Typically process within minutes.
- Withdrawal
- Request to transfer balance back to your original payment method. Subject to verification and processing delays.
- Hold period
- Temporary freeze on withdrawals during verification. Standard security practice to prevent fraud.
- Pending settlement
- Funds from unsettled sportsbook selections are reserved and not available for immediate withdrawal.
Deposits and payment methods
We accept ten payment methods: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment. Each method has its own processing time and minimum/maximum limits. Deposits are typically credited within minutes for digital wallets and within a few hours for bank transfers depending on cut-off times.
You agree that all deposits are your own funds and not proceeds of crime. We comply with anti-money-laundering law and may ask for proof of fund source for large deposits. If we cannot verify the source, we reserve the right to refuse the deposit or hold it pending investigation.
Withdrawals and verification
We process withdrawals back to your original payment method. For security, we may require identity verification before your first withdrawal or for large amounts. This verification typically takes a few hours. Once verified, your withdrawal is processed and you receive funds within the timeframe specified by your payment method.
We reserve the right to refuse a withdrawal if:
- Your account has not been verified
- You have multiple active selections or live-dealer hands pending settlement
- We detect suspicious activity on your account
- Local law or payment-processor policy prohibits the withdrawal
If we refuse a withdrawal, we inform you of the reason and provide a timeframe for resolution.
Our 13 2d Policies
Fair play and settlement
On 13 2d, football selections settle according to official match results. Live-dealer games resolve in real time with real dealers. Slot games use certified random-number generators. We do not manipulate outcomes or odds. If you believe a settlement is incorrect, contact our support team within seven days with details, and we investigate.
We settle disputes in good faith. If we find an error — such as a Liga 1 match result incorrectly recorded or a live-dealer card miscounted — we correct it immediately and adjust your balance. If we cannot find an error and you remain unsatisfied, you may escalate to our senior support team for a final review.
Account suspension and closure
We may suspend your account if:
- You violate these terms
- We detect fraudulent activity
- Your account is used for money laundering or other illegal purposes
- Local law requires us to suspend service in your jurisdiction
If we suspend your account, we notify you of the reason. You retain the right to request your remaining balance, minus any pending liabilities, within thirty days. We will not close your account or cancel withdrawals without cause.
You may close your account voluntarily at any time by contacting support. We process any remaining balance as a withdrawal within five business days.
Dispute resolution
If you have a dispute with 13 2d — such as a settlement question, a payment issue, or a claim about your account — contact our support team in English. Provide details of the dispute and any relevant account activity. We respond within two business days.
If you remain unsatisfied after our response, you may escalate to our management team for final review. We aim to resolve all disputes within seven days. If we cannot reach agreement, either party may pursue recourse through local courts or dispute-resolution mechanisms applicable in your jurisdiction.
We enforce these terms fairly and consistently. Our goal is clear, transparent operation across sportsbook, live dealer, slots, and esports markets on 13 2d.
Jurisdiction and applicable law
Our services are available only where local law permits. We do not offer our services in jurisdictions where online gambling is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
These terms are governed by the law of the jurisdiction in which we operate. We comply with all applicable anti-money-laundering, tax, and gambling regulations. If local law conflicts with these terms, local law takes precedence in your jurisdiction.
Amendments to these terms
We may amend these terms from time to time. Material changes are communicated to you via email or account notification at least fourteen days before taking effect. Your continued use of 13 2d after the deadline constitutes acceptance of the new terms. If you do not agree, you may close your account and request withdrawal of your balance.