13 2dFrequently Asked Questions

When you register on 13 2d, we collect your full name, date of birth, email address, and phone number. You then create a username and password. After registration, we ask you to verify your email and phone number via one-time codes. Next, you complete Know Your Customer (KYC) verification by uploading a photo of your government-issued ID (passport, national ID, or driver's license) and a proof of address (utility bill, bank statement, or rental agreement dated within the last three months). This process typically takes 1–2 hours. Once verified, you can deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet) and begin accessing football markets, live-dealer tables, and slot games on 13 2d.

On the 13 2d login page, click "Forgot your password?" and enter your registered email address or username. We will send a password-reset link to your email within a few minutes. Click the link, which takes you to a secure form where you enter a new password. Your new password must be at least 8 characters and include uppercase, lowercase, and numeric characters. After you reset your password, log in with your new credentials. If you do not receive the reset email, check your spam folder or contact our support team. For security reasons, password-reset links expire after 24 hours.

Log in to your 13 2d account and navigate to Settings or Account Preferences. There you can update your email, phone number, language preference, and notification settings. You can enable or disable push notifications, email alerts for live scores, and promotional messages. If you wish to pause your account temporarily, contact our support team — they can place your account on hold for a period you specify, during which you cannot log in or place bets. To reactivate, contact support again. For permanent account closure, submit a request through your account settings or email our support team with your username and registered email address.

Yes, 13 2d accepts bank transfers from mobile banking, local payment, online payment, and e-wallet. When you choose bank transfer as your deposit method, we provide you with a unique account number and bank details. Transfer the funds from your personal bank account to that number, and include your 13 2d username as the reference. The deposit typically appears in your 13 2d account within 1–3 hours on business days. We also support e-wallet deposits via mobile banking, local payment, online payment, e-wallet, and mobile banking, which are often faster (subject to verification). local payment is another option for quick transfers. Choose the method that suits your location and preference — all are secure and verified on 13 2d.

Deposit minimums and maximums on 13 2d vary by payment method. E-wallets such as online payment, e-wallet, mobile banking, and local payment typically have a minimum deposit of our welcome offer and a maximum per transaction of our welcome offer (subject to your e-wallet account limits). Bank transfers (online payment, e-wallet, mobile banking, local payment) usually allow minimums of our welcome offer and maximums of our welcome offer per transaction. online payment and e-wallet have similar ranges. Your account may have additional daily or monthly limits based on your verification level and account history. Check the deposit page on 13 2d for the exact limits applicable to your chosen method, or contact support if you need a limit adjustment.

Promotion codes on 13 2d are entered during deposit or in your account settings under "Promotions" or "Bonus Codes." When you make a deposit, look for a field labeled "Promo Code" or "Bonus Code" and paste the code before confirming the transaction. If the code is valid and meets the eligibility criteria, the bonus will be credited to your account immediately or within a few hours. Some codes are valid only for new users during their first deposit, while others apply to existing users during specific periods (such as Idul Fitri or Idul Adha). Check the terms associated with each code on 13 2d to confirm eligibility and any wagering requirements before claiming.

13 2d offers four main game categories. Sportsbook covers football (Liga 1 Indonesia, Piala Indonesia, Piala AFF, Champions League, Premier League), badminton, MotoGP, and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Live dealer features multi-camera studios with blackjack, roulette, baccarat, and Dragon Tiger, hosted by professional dealers. Slots include popular titles such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Each category has its own odds, rules, and payout structure. Visit the relevant section on 13 2d to explore current markets, live scores, and available games. Our support team can explain specific game rules or betting options if you have questions.

Our support team on 13 2d is available during standard business hours, typically 9 AM to 6 PM Indonesian time, Monday through Friday. During these hours, you can reach us via live chat in your account dashboard, email, or phone. Outside business hours, you can still submit a support ticket or email, and we will respond within one business day. For urgent account security issues (such as unauthorized access or suspected fraud), contact support immediately — our team will prioritize your case. Check the Support page on 13 2d for current hours and contact methods.